Article
Fundamentals of Ransomware: What to Do Before and After Ransomware Strikes
Arete Analysis

By Raj Sivaraju
Amid the pandemic and as more people began working from home via unsecure networks, India saw a 31 percent rise in ransomware attacks.[i] What’s more, according to the Sophos “State of Ransomware 2020” study, of 300 Indian companies surveyed, 82 percent said they’d been hit by ransomware, with average ransom payments of approximately ₹80M.[ii]
Those numbers don’t bode well, especially as success is known to breed success. And don’t ransomware operators know it. There’s no reason for them to quit while they’re ahead — unless you give them one.
For now, the best way to combat this upward trend is to understand what you need to do before and after a ransomware attacks happens.
How to prepare: Get ready for ransomware before it strikes
Before a ransom note arrives and you see your business suddenly grind to a halt, there are actions you can take to limit your risk.
Get cyber insurance. Make sure you have cyber insurance. Ransomware attacks can get expensive fast — and for many, cyber insurance can be a business saver. Not only is there the extortion element to consider, but also the indirect costs of business disruption, reputational damage, data loss, data recovery, and potentially, diminished customer trust. Most regular insurance policies will not cover cyber risk exposure. So, speak to the experts and find out what your policy needs to keep you as safe and covered as possible.
Assess cybersecurity. If you aren’t already, start conducting annual audits and assessments of your environment so that you are aware of your company’s cybersecurity maturity and resilience levels, including potential security gaps.
Harden security posture. Consider deploying endpoint protection to all endpoints across your organization that could be potential gateways for malware attacks — there are some powerful endpoint detection and response (EDR) tools available on the market. Additionally, consider the latest technologies with behavioral artificial intelligence (AI) and fileless identification as well as containment tools.
Write an incident response plan and enlist assistance. Make sure to engage with a specialized third-party incident response vendor who not only will be on standby if an attack occurs but can also provide incident response preparedness training and design and guide you through tabletop exercises. Much like you would run fire drills in physical office spaces, it’s important to conduct simulation activities for incident response.
Dos and don’ts when ransomware hits
Now, let’s say you’ve been hit by ransomware. Here’s a checklist of what you should do — and of equal importance, what you should not do.
The dos:
Call your insurance carrier and third-party incident response vendor.
Remove infected systems from the network, take them offline.
Follow the instructions in the ransom note related to powering off systems.
Preserve all data from systems, firewalls, VPNs, proxy logs for forensic analysis.
Deploy advanced endpoint protection to all systems.
Dependent on organizational size, plan for a full return to normal operations to take up to two weeks.
The don’ts:
Do not panic. If you’ve done the pre-work and already set up your response teams, you can rest assured that they will react fast to triage, mitigate, negotiate, restore, all the things they’ve been trained to handle.
Do not shut down, power cycle, or reboot any infected systems.
Do not contact the threat actor yourself or try to negotiate. Leave this to your incident response vendor.
Do not wipe or re-image any systems as the forensic experts will need these for their investigation.
Do not rely on antivirus solutions, which failed to stop the ransomware.
Do not assume that once a decryptor is purchased that it’s all downhill from there.
Overview of Arete incident response
Arete has worked thousands of ransomware cases. When engaged, our incident response team focuses on getting your business back up and running as quickly as possible.
Step one is a scoping call to collect as many details as possible about the incident and begin collaborating with your insurance carrier to establish next steps for the investigation. Often, our incident response team will also be quick to deploy SentinelOne, an industry-leading EDR solution to clean and protect your environment — and help ensure that the threat actors do not re-encrypt systems after restoration.
If at any point you and your insurance carrier determine that paying a ransom is the most effective way to resolve the issue and return to normal business operations, our team will communicate with the bad actor on your behalf to negotiate a settlement.
With access regained, the team will assist in attack analysis and critical system restoration, bringing varied skill sets to deliver:
Data-driven security architecture review and recommendations.
Decryption and data recovery assistance.
IT infrastructure restoration and rebuilds.
Collection and preservation of forensic evidence.
Security improvements to limit or eliminate unauthorized access to networks, endpoints, and data.
Combined, these services can help you regain and maintain control of systems and assets, improve your cybersecurity going forward, and gather insights to prevent future incidents.
India’s unique opportunity: The time to get ahead of ransomware attacks is now
It’s time to be proactive. India is undergoing a digital transformation, which presents an opportunity to get ahead of this trend by educating employees, assessing security gaps, putting the right protections in place from the start, and having a clear and well-rehearsed incident response plan in place.
[i] Ransomware attacks rose by 31% amid pandemic: Report- The New Indian Express
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Current: Misconfigured Server Reveals Multiple Phishing Campaigns
Researchers uncovered three Microsoft 365 phishing campaigns after discovering a misconfigured HTTP server that exposed a threat actor’s phishing tools, configurations, victim logs, and operational infrastructure. The investigation revealed two operators using custom Evilginx-based adversary-in-the-middle (AiTM) phishing frameworks to steal authentication sessions and bypass MFA protections. A third operator abused Microsoft’s OAuth Device Code flow by tricking victims into completing authentication through Microsoft’s legitimate login process, allowing attackers to obtain valid access and refresh tokens without stealing passwords. The largest campaign compromised at least 218 victims across 12 countries, primarily targeting corporate Microsoft 365 accounts, with refresh tokens enabling persistent access. Researchers also identified the use of remote management tools for maintaining access, AI-assisted development of phishing tooling, and links to broader Phishing-as-a-Service (PhaaS) ecosystems, highlighting how commodity frameworks and automation are lowering the barrier for sophisticated identity-based attacks.
What’s Notable and Unique
The campaigns demonstrate the continued shift from traditional credential theft to identity- and token-based compromise, in which attackers target authentication sessions, cookies, and OAuth tokens rather than relying solely on password theft. By obtaining valid authentication artifacts, attackers can access Microsoft 365 environments while bypassing conventional MFA protections.
The use of Evilginx-based AiTM frameworks highlights how publicly available phishing tools have evolved into effective MFA-bypass platforms. These frameworks proxy legitimate login pages, capture authenticated sessions, and allow attackers to reuse valid sessions without requiring victims’ credentials again.
The OAuth Device Code flow abuse represents a different attack method, in which attackers leverage a legitimate Microsoft authentication mechanism to obtain tokens after victims approve the request. This approach bypasses password theft entirely by abusing trusted authentication workflows.
The exposed infrastructure provided insight into attacker operations, including phishing configurations, victim tracking data, remote administration tools, and evidence of AI-assisted development. The findings demonstrate how phishing ecosystems now provide reusable tooling and automation that reduce the technical expertise required to conduct large-scale identity attacks.
Analyst Comments
These Microsoft 365 phishing campaigns demonstrate the ongoing evolution of identity-focused attacks, as adversaries increasingly target authentication sessions, tokens, and legitimate cloud authorization mechanisms to bypass traditional security controls. The combination of AiTM phishing, OAuth abuse, remote management tools, and PhaaS infrastructure enables threat actors to maintain persistent access while blending into legitimate cloud activity.
The growing availability of phishing frameworks and AI-assisted attack development highlights the need for continuous identity security improvements beyond traditional phishing defenses. Arete recommends that organizations strengthen identity monitoring, adopt phishing-resistant MFA where possible, review OAuth application permissions, monitor token activity, and implement conditional access policies to detect and restrict suspicious Microsoft 365 authentication behavior. Security teams should also monitor post-compromise indicators such as abnormal mailbox access, suspicious application consent, unauthorized remote tools, and unusual sign-in activity.
Sources
One Misconfigured Server, Three Active Campaigns: Full exposure of three AiTM Phishing Operators
Misconfigured Server Reveals Three Evilginx Phishing Operations Targeting Microsoft 365
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Helix Extortion Group Debuts in SharePoint Data Theft Attacks
A newly identified data-extortion group, Helix, is reportedly conducting targeted campaigns by exploiting identity-based attack techniques to gain access to Microsoft 365 environments and exfiltrate data from SharePoint Online. The group leverages voice phishing (vishing), device code phishing, and multi-factor authentication (MFA) abuse to compromise user accounts and establish unauthorized access.
Helix threat actors reportedly initiate intrusions through vishing campaigns, impersonating trusted individuals—often the target's manager—and leveraging caller ID spoofing to enhance credibility.
The actors then attempt to persuade victims to complete device code phishing workflows, enabling unauthorized access to corporate accounts and Microsoft 365 resources.
Following successful authentication, the actors conduct reconnaissance and enumeration of SharePoint environments before identifying and exfiltrating sensitive data for extortion purposes.
Helix's variable dwell times suggest a flexible, target-specific operational approach, enabling the group to adapt its intrusion timeline to victim environments to maximize data theft and extortion opportunities while minimizing the likelihood of detection. Helix's operations also appear to be focused on large-scale data theft and extortion, with an emphasis on automated SharePoint data exfiltration following successful credential or session compromise.
Overlaps with Other Extortion Groups
Researchers assess that Helix likely emerged from or has operational overlap with the ShinyHunters and BlackFile/Redact cybercriminal ecosystems. ShinyHunters historically focuses on compromising websites, developer repositories, and exposed credentials or API keys to gain access to corporate cloud environments, monetizing stolen victim data on the dark web. BlackFile utilizes identity-centric and social engineering–driven methods of intrusion, relying less on traditional malware and instead leveraging credential theft, privilege escalation, rapid data exfiltration, and coercive tactics such as swatting to maximize extortion pressure. In May 2026, BlackFile announced that it would be rebranding as “Redact” (which may have later rebranded again to “Pink”), yet despite the rebrands, threat actors operating within these groups continued to exhibit similar operational models, victimology, and extortion methodologies.
Analyst Comments
Collectively, the similarities between the groups suggest the possibility of a shared criminal ecosystem, affiliate network, or loosely connected threat cluster rather than entirely independent operations. The emergence of Helix further reflects the broader trend of extortion groups rebranding or fragmenting while retaining proven attack techniques and operational infrastructure to support their criminal activities. Despite suspicion of these groups’ connectivity, the exact nature of the relationship remains unconfirmed. As Helix focuses on identity-based attack techniques to gain access to Microsoft 365 environments, Arete recommends that organizations remain vigilant in using MFA, enforcing strong identity security controls, continuously monitoring authentication activity, and enhancing user awareness of social engineering tactics.
Sources
Helix, a New Name in the Data Extortion Ecosystem?
BlackFile actively extorting data-theft victims in retail and hospitality sector
"Pink" Data Extortion Group Hunting With Evasive Phishing Kits



